1. Information We Collect
Information you provide to us
We collect personal information that you choose to provide to us, such as when you fill out a contact form, submit a quote request, email us, or communicate with us about our products or services.
This may include:
- name
- email address
- company name
- job title or role
- project details
- files, images, designs, specifications, or other materials you submit for a quote or inquiry
- billing or payment-related information, if you become a customer
We treat quote requests, project details, uploaded files, images, designs, and specifications as confidential business information. We use this information to review your request, communicate with you, prepare quotes, provide services, and operate our business. We do not publish or publicly share these materials without your permission, but we may share them with service providers, contractors, or advisers when needed for the purposes described in this Privacy Policy.
Please do not submit sensitive personal information unless we specifically request it.
Information collected automatically
When you visit our website, we and our service providers may automatically collect limited technical and usage information to help the site work properly, understand website traffic, improve performance, and protect the security and reliability of our services.
This may include information such as your device and browser type, pages visited, referring website, approximate location, and other basic website usage information. Our service providers may also process IP address or similar technical information as part of providing hosting, analytics, security, and website functionality.
We do not use this automatically collected information to directly identify individual visitors.
2. How We Use Your Information
We use personal information to:
- respond to your inquiries
- review quote requests
- communicate with you about potential or existing projects
- provide, improve, and maintain our website and services
- understand how visitors use our website
- process invoices, payments, and related business records
- protect our website, business, and users from fraud, misuse, or security issues
- comply with legal, tax, accounting, and regulatory obligations
- enforce our agreements and protect our rights
We do not use personal information to make automated decisions that produce legal or similarly significant effects.
3. Legal Bases for Processing
If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on one or more legal bases to process your personal information, including:
- Consent, such as when you agree to certain cookies or analytics.
- Contract or pre-contractual steps, such as when we respond to a quote request or provide services.
- Legitimate interests, such as improving our website, responding to inquiries, securing our services, and operating our business.
- Legal obligations, such as tax, accounting, compliance, and recordkeeping requirements.
4. How We Share Personal Information
We do not sell personal information. We may share personal information only as needed to operate our website, respond to inquiries, provide services, process payments, comply with legal obligations, or protect our business.
The categories of third parties that may help us with these activities include:
- website hosting and infrastructure providers
- website analytics providers, including Google Analytics
- contact form and quote request processing providers
- customer inquiry and database tools
- payment and invoicing processors
- professional advisers, such as lawyers, accountants, and consultants
- authorities or other parties when required by law
- parties involved in a business transfer, such as a merger, acquisition, financing, or sale of company assets
We do not share personal information for cross-context behavioral advertising or targeted advertising.
5. Cookies and Analytics
We may use cookies and similar technologies to help our website work properly, understand website traffic, improve performance, and measure the effectiveness of our site.
We use Google Analytics to help us understand how visitors find and use our website. Google Analytics may process information such as pages visited, device and browser information, approximate location, referring websites, and interactions with our website.
You can control cookies through your browser settings. You can also learn more about Google Analytics and available opt-out tools through Google's privacy and analytics resources.
We do not currently use advertising, retargeting, or similar marketing technologies. If that changes, we will update this Privacy Policy and provide any legally required choices.
6. International Transfers
Rotostitch is based in the United States. If you access our website or submit information from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
For personal information transferred from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards where required, such as Standard Contractual Clauses or other lawful transfer mechanisms.
7. How Long We Keep Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.
The amount of time we keep information depends on the type of information and why we collected it. For example, we may keep quote and inquiry records for business follow-up, billing records for tax and accounting purposes, and website analytics data according to our analytics settings.
When personal information is no longer needed, we will delete, anonymize, or securely retain it only as required or permitted by law.
8. How We Protect Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, a copy of your information, or limits on certain uses of your information.
To make a privacy request, contact us at privacy@rotostitch.com.
We may need to verify your identity before responding. We will respond to privacy requests as required by applicable law.
11. Do Not Track and Global Privacy Control
Some browsers offer privacy preference signals, such as “Do Not Track” or Global Privacy Control. Our website does not currently respond to these signals.
Because we do not sell personal information or share it for targeted advertising, there may be no sale or targeted-advertising sharing to opt out of. If our practices change, we will update this Privacy Policy and provide any required choices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. Changes are effective when posted unless otherwise stated.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Rotostitch, Inc.
San Francisco, California
United States
Email: privacy@rotostitch.com